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CUSTOMER SERVICE

Customer service is the facility provided to the customer during or after the purchase of the product of the organisation.The customer service means to satisfy the customer and going beyond the expectations of the customer while the customer having the problem in the product.

The customer service is largly depends over the three factors:-

• PRODUCT
• INDUSTRY
• CUSTOMER

PRODUCT:-

The customer service is largly depends over this factor.As the product here is the produts which is sold by a industry to the customer.The problem occured during the usage of the product is soled by the depatment of the customer service.So,the industry should sell the best products.

INDUSTRY:-

The industry is the organisation which is selling the products to the customer.The brand name matters a lot for the company.Thus the industry should provide a better products and the amazing customer service.

CUSTOMER:-

The customer is the buyer who is buying the products from the company.So, the customer shuld be careful while buying the products and the customer should be polite and calm w3hile dealing with the customer care executives to get a better customer service.

The customer service can be provided by a person or the automated resources like internet,answering machines etc.

The success of a industry is somewhere depends upon the customer service.If the company has the execellent customer service then there will be more customers of the company that is selling increases i.e a company will have the monetory gains and the company will lead to the success.So, the customer service should not be neglected by the company and should give the response to the customer problems in a very sphosticated manner.

The customer service is employed to generate the competetive advantage as this is a world of competetions and everyone wants to be in athe top list so the company should provide a execellent customer service to the customers.

There are few things which should be kept in mind regarding the better customer service.The first is that the C.C.E(Customer care executive> should make the customer into fans.The second thing is that the C.C.E should go beyond the customers's expectations.The thrid is that the C.C.E should listen to them carefully.The fourth is that the C.C.E should give the quick results to the customer.

According to the many business guru's and to many more successful companies, the key to success lies not only in having a good product, but also in being able to provide the customer with the level of service they desire. After all Sales are vital to your business, so shouldn't you take care of the customer. But how can you ensure you're maximising results and not losing out? The last thing you want is to let your existing customers feel unwanted, particularly as you've already spent good money attracting them. You need a reliable flexible way of managing your customers so that your business can reap the benefits of Good Customer Services - Higher Profit

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